Support

Get help with UniSync. Find answers to common questions and contact us for support.

Frequently Asked Questions

How do I add courses?

You can add courses from Canvas or Learning Suite by copying an iCalendar link and pasting it into the UniSync app:

  • Canvas: Navigate to the bottom of "Calendar" and click "Calendar Feed." Copy the iCalendar link and paste it into UniSync.
  • Learning Suite: Open a course, navigate to "Schedule," and click "iCal Feed." Copy the URL and paste it into UniSync.

Is Max supported?

Max support is coming soon! We are working on adding Max integration. Please check back for updates.

Can I use my BYU NetID?

No; UniSync uses its own authentication system. You can sign up with any email address, including your BYU email.

How does data syncing work?

UniSync fetches course and assignment data from your connected Canvas and Learning Suite accounts using iCalendar links. The app syncs this data to provide you with a unified view of your courses and assignments.

How often does data refresh?

Data is refreshed when you open the app or manually trigger a refresh. The app fetches the latest information from your connected services each time you sync.

Why aren't my assignments showing up?

Make sure your iCalendar link is confirmed and active. Try refreshing your courses in the app. If issues persist, verify that your Canvas or Learning Suite calendar feed is working correctly.

Contact & Support

Support Email

For general support questions, account issues, or help with the app, please contact us at:

hello@myunisync.com

We typically respond within 24–48 hours.